Privacy Policy

Last updated: December 2024

1. Introduction

Welcome to EduMate. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.

EduMate is an AI-powered learning platform designed for Pakistani students preparing for board exams (Matric and FSc, grades 9-12). By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

  • Email address
  • First and last name
  • Password (stored securely using encryption)
  • Country and education board
  • Grade level (9-12)
  • Language preference
  • Exam date and study goals

2.2 Learning Data

To personalize your learning experience, we collect:

  • Quiz attempts, scores, and performance metrics
  • Sections and chapters viewed and completed
  • Flashcard review history and progress
  • Practice problem attempts and results
  • Confidence ratings you provide for topics
  • Weak areas identified from your learning patterns
  • Study time and session duration
  • Daily streaks and goal completion

2.3 Device Information

For security and functionality, we collect:

  • Device model and operating system
  • App version
  • Unique device identifiers
  • Push notification tokens (for notifications)
  • IP address

2.4 Usage Data

We automatically collect:

  • Session start and end times
  • Features and content accessed
  • Interaction patterns within the app
  • Error logs and crash reports

3. How We Use Your Information

We use the collected information to:

  • Provide personalized learning: Adapt quiz difficulty, recommend study materials, and identify areas for improvement
  • Track your progress: Show your learning journey, streaks, and achievements
  • Improve our services: Analyze usage patterns to enhance features and content
  • Communicate with you: Send study reminders, streak notifications, and important updates
  • Provide customer support: Respond to your questions and resolve issues
  • Ensure security: Detect and prevent fraud, abuse, and unauthorized access
  • Comply with legal obligations: Meet applicable laws and regulations

4. Data Storage and Security

We implement industry-standard security measures to protect your information:

  • Passwords are encrypted using bcrypt hashing
  • All data transmission is encrypted using HTTPS/TLS
  • JWT tokens with limited expiry for authentication
  • Rate limiting to prevent abuse
  • Regular security audits and updates

Your data is stored on secure servers. We retain your information for as long as your account is active or as needed to provide services. You can request deletion of your account and data at any time.

5. Data Sharing

We do not sell your personal information. We may share your data only in the following circumstances:

  • Service providers: Third-party services that help us operate (e.g., cloud hosting, analytics, push notifications)
  • Legal requirements: When required by law, court order, or government request
  • Safety: To protect the rights, property, or safety of EduMate, our users, or others
  • Business transfers: In connection with a merger, acquisition, or sale of assets

6. Third-Party Services

We use the following third-party services:

  • Firebase: For push notifications, analytics, and crash reporting
  • Google Sign-In: For optional social authentication
  • OpenAI: For AI-powered content generation and explanations
  • Sentry: For error tracking and monitoring

These services have their own privacy policies, and we encourage you to review them.

7. Your Rights

You have the right to:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your account and associated data
  • Portability: Receive your data in a portable format
  • Opt-out: Disable push notifications and marketing communications
  • Withdraw consent: Revoke previously given permissions

To exercise these rights, use the settings within the app or contact us at the address below.

8. Account Deletion

You can request account deletion through the app settings. When you request deletion:

  • You will receive an OTP verification for security
  • Your account enters a 7-day grace period
  • During this period, you can cancel the deletion and recover your account
  • After 7 days, your account and all associated data will be permanently deleted

For detailed instructions on how to delete your account, visit our Account Deletion page.

9. Children's Privacy

EduMate is designed for students in grades 9-12 (approximately ages 14-18). We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

10. Offline Data

EduMate supports offline learning. Educational content and your progress data are stored locally on your device for offline access. This data syncs with our servers when you reconnect to the internet. Local data is subject to your device's security measures.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or via email. Your continued use of EduMate after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

  • Email: privacy@edumate.pk
  • In-App: Settings → Help Center → Contact Us